How can we help?

Contact us with all your Ford vehicle-related questions, from company information to roadside assistance. Our qualified customer care representatives are eager to help.

Social Media

Ford Canada Service
Ford Service Canada Twitter account.
Lincoln Canada Twitter account.
Ford of Canada Facebook page.
Ford of Canada YouTube account.


Ford of Canada Customer Relationship Centre
Knowledgeable representatives can assist you Monday to Friday, 8:00 a.m. to 11:00 p.m., Saturday 8:00 a.m. to 8:00 p.m. EST.
Monday-Friday 8:00AM-11:00PM EST
Saturday 8:00AM-8:00PM EST
Sunday Closed
Customer Service for the Hearing Impaired


(where offered by your telephone service provider)

Hearing impaired customers requiring TTY Message Relay service, please dial 7-1-1 and ask your TTY operator to connect the call to one of the departments from which you require assistance.
Lincoln Canada Customer Relationship Centre
Knowledgeable representatives are available to assist you Monday to Friday 8:30AM-8:00PM EST for benefits designed to provide Lincoln owners with services to support their every driving need.
Monday-Friday 8:30AM-8:00PM EST
Saturday & Sunday Closed
Ford Credit Canada Company


(toll free)

Knowledgeable representatives are available to assist you Monday to Thursday, 8:00 AM to 10:00 PM EST, Friday 8:00 AM to 7:00 PM EST, Saturday 9:00 AM to 3:00 PM EST
Monday-Thursday 8:00AM-10:00PM EST
Friday 8:00AM-7:00PM EST
Saturday 9:00AM-3:00PM EST
Sunday Closed
Roadside Assistance
Roadside Assistance is available 24 hours a day, 365 days a year, no matter where you travel across Canada or Continental U.S.
365 days 24/7
FordPass Rewards Canada Customer Centre
Knowledgeable representatives are available to assist you on your program inquiries.
Monday-Saturday 9:00AM-8:00PM EST
Sunday Closed
Ford Pro Contact Center of Excellence
The Ford Pro Contact Center of Excellence (Ford Pro CCoE) is a multi-faceted resource for responding to fleet-related questions. Our highly trained business analysts can provide assistance in both English or French from Monday to Friday. For more details, go to Ford Fleet.
Available Monday-Friday:  
Customer Service 8:00AM – 8:00PM EST
Fleet Incentives, Control Numbers & Bid Support 8:30AM – 6:30PM EST
FIN Codes 8:30AM – 6:00PM EST
General Sales Questions 8:30AM – 6:00PM EST
Ford Pro Charging 8:00AM – 5:00PM EST


Write Ford
Ford Motor Company of Canada Limited
P.O. Box 2000 The Canadian Road
Oakville, Ontario, Canada L6J 5E4
Write Ford Credit
Customer Service Centre
P.O. Box 1800 RPO Lakeshore West
Oakville, Ontario, Canada, L6K 0J8
Vehicle Ownership Information Updates

Ontario Accessibility

View our Ontario Statement of Commitment, Accessibility Policy and Accessibility Plan (APP).


Contact the Customer Relationship Centre at 1-800-565-3673, for our hearing-impaired customers dial 7-1-1 (where offered by your telephone service provider), or by email for our APP, Ontario Accessibility Standard for Customer Service Policy, customer feedback process or to provide feedback and for required publicly available information about our goods and services, with available accessible formats and communication supports.

Contact Us